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Refund Policy

Last Updated: November 12, 2025

Note: Digitri is a proprietary online Learning Management System (LMS) owned and operated by CBT Tutorial. This Refund Policy is part of CBT Tutorial's refund practices and recognises the enhanced anti-piracy safeguards now deployed on Digitri (e.g., blocked downloads, shortcut monitoring, watermark validation). For the complete CBT Tutorial Refund Policy, please visit cbttutorial.com/refund-policy.

This Refund Policy applies to all services provided by Digitri, a digital platform owned and operated by CBT Tutorial ("we," "our," or "us").

By purchasing or enrolling in any course, service, or digital product on Digitri, you agree to the terms below.

1. General Policy

We strive to provide high-quality educational experiences. However, since our courses and digital materials are delivered electronically, often accessed immediately after purchase, and protected by client-side anti-piracy safeguards, refunds are generally limited.

Refunds are granted only under specific, verifiable circumstances as outlined below. Usage analytics and security telemetry (e.g., recorded playback hours, blocked shortcut attempts) may be reviewed when assessing eligibility.

2. Refund Eligibility

2.1 Digitri (Online LMS Courses)

You may request a refund if:

  • You have not accessed more than 10% of the course content.
  • Your purchase was accidental or duplicate, and reported within 7 days.
  • There was a technical failure preventing course access, verified by our support team.

Non-refundable cases:

  • You have already accessed substantial portions of a course or downloaded materials.
  • Certificate-only purchases or discounted promotional sales.
  • Subscription or promotional bundle sales (if offered in the future).

3. Refund Process

To request a refund:

  1. Email info@digitri.io or info@cbttutorial.com.
  2. Include your order ID, email address, and a brief reason for the request.
  3. Our support team will review your case within 5–7 business days.

Approved refunds will be processed to the original payment method within 7–10 business days, subject to gateway processing times.

4. Payment Gateways

  • SSLCommerz (BDT transactions – Bangladesh)
  • Stripe (USD or international transactions)

We are not responsible for delays caused by banks or payment processors.

5. Exceptions

We reserve the right to decline refund requests in cases of:

  • Violation of our Terms and Conditions.
  • Account misuse or content piracy.
  • Circumventing or attempting to bypass DRM or client-side anti-piracy measures.
  • Fraudulent chargeback attempts.

6. Contact

For all refund-related concerns:

Digitri (A CBT Tutorial Product)
Email: info@digitri.io

CBT Tutorial
Email: info@cbttutorial.com
Address: 60 Kazi Nazrul Islam Avenue, Tejgaon, Dhaka 1215, Bangladesh